Privacy Policy
Last updated: May 2026
This Privacy Policy explains how CROWNSWELL ("we," "our," "us") collects, uses, and protects your personal information when you visit our website or pre-order our product. CROWNSWELL is operated by Olivier Melisse.
1. Information we collect
When you place a pre-order or contact us, we collect:
- Contact information: first name, email address, ZIP code
- Preference data: hair type (optional)
- Browsing data: IP address, browser type, pages visited (via standard analytics)
- Communications: messages you send us by email
2. How we use your information
We use your data to:
- Process your pre-order and notify you about shipment
- Provide customer support and respond to inquiries
- Send launch updates, product news, and exclusive offers (only if you opt in)
- Improve our website and product offering
- Comply with legal obligations (tax, accounting, fraud prevention)
3. How we share your information
We do not sell your personal data. We share it only with trusted service providers who help us run our business:
- Email service provider (transactional emails)
- Payment processor (Stripe — for refundable deposits)
- Shipping carrier (USPS / UPS / FedEx)
- Hosting provider (Hostinger)
4. Your rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing emails at any time (unsubscribe link in every email)
- Request a copy of your data in a portable format
- File a complaint with a data protection authority
To exercise your rights, email crownswellhaircare@gmail.com.
5. Cookies
Our website uses minimal cookies for essential functionality (form submission, cart). We do not use third-party tracking cookies without your consent.
6. Data security
We protect your data with industry-standard security measures (HTTPS, encrypted storage). However, no online transmission is 100% secure — please use a strong password if you create an account.
7. Data retention
We retain your data only as long as necessary for the purposes described above. Pre-order data is kept for 7 years to comply with accounting and tax obligations. Marketing data is deleted upon unsubscribe.
8. Children's privacy
Our website is not directed to children under 13. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.
9. International users
Our service is provided from France. If you are in the United States or other countries, your data may be transferred and processed in the European Union under GDPR protections.
10. Changes to this policy
We may update this Privacy Policy from time to time. Significant changes will be communicated by email.
11. Contact us
For privacy questions: crownswellhaircare@gmail.com
CROWNSWELL — Operated by Olivier Melisse
Email : crownswellhaircare@gmail.com